To log into the Case Management Hub, you will need your case number and check code. Enter these details on the login page. Your case number should be in the format GHC/XXXXXZ, where X represents digits, and Z represents a letter. Your check code is an 8-digit number.
After logging in, you will be taken to your dashboard. Here, you can view your case details, send messages to your caseworker, upload relevant documentation, and view transaction history.
To send a message to your caseworker, click on the "Send a Message" button in your dashboard. Fill in your details and the message content, then click "Send Message." The message will be securely sent to your caseworker.
You can upload documents related to your case by clicking on the "Upload Documentation" button. You can upload up to 10 files at once, including Word documents, PDFs, and images. Optionally, you can password-protect sensitive files.
The Transaction History section shows all messages you’ve sent and documents you’ve uploaded, along with the date and time of each transaction.
If you need assistance, feel free to reach out to us via the "Help and Support" link, or contact your caseworker directly through the Case Management Hub.